| Information for Clients |
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Please note: this page is a work in progress. When completed, this section will have plenty of good information for Te Puna clients. People will be able to access information which will help them become more aware of their own health status and know how to better manage their health |
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For more information on the services available to our enrolled clients, please browse the 'What we do' section acccessed via the menu at the top of this page. ( Or click here) |
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Healthline |
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Healthline is a free, 24 hour a day telephone advice health advice service which now includes the Well Child telephone advice service. |
- Healthline registered nurses assess a person’s condition and health needs and recommend the best course of action and a time-frame in which to take action. They can also provide general health information and location of services.
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- The Healthline service including the Well Child line provides parenting advice, child health promotion and health education.
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The Healthline call centre is staffed by registered nurses. The nurses do not diagnose or treat health problems over the phone. The nurses determine the most appropriate level of care for the caller. |
The Well Child Line is also staffed by registered nurses. Well Child calls are handled by a Well Child specialist nurse or a registered nurse with ready access to Well Child expertise. |
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Please note: if you call a Te Puna Hauora clinic afterhours, you will be diverted to a registered nurse who will be able to provide you with assistance and advice on what to do and where you should go. |
