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Iwi & Whanau Mental Health services |
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Te Puna Hauora Iwi & Whanau Mental Health Services are provided by WDHB for mental health and associated social issues to people in the North Shore and Rodney districts. |
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| We asked the team a few questions to gain a better understanding of the mahi (work) they do. |
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| Who is in the team and what skills do they have? |
Te Puna has five workers; two based in Rodney and three on the North Shore.
They have 35 years combined experienced in Mental Health Clinical and Community Services, Social Services, Alcohol and Drug Services and Brain Injury Rehabilitation. |
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| How does the team approach their mahi? |
We are the only team within the two districts that provide community based mental health services that incorporates Tikanga maori into its delivery. We also provided wrap around services alongside Te Puna Hauora community services and Te Puna Hauora PHO, that includes support for not only individuals but also the whole whanau. |
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| What kind of people do you see? |
Though our service incorporates Tikanga maori our support is open to people of all ethnicities. They must meet specific diagnostic criteria under DSM IV, be 18 yrs and over and reside in the North Harbour and Rodney Districts. |
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| What sorts of issues do your clients have? |
Primarily our clients have a mental health issues and require ongoing evaluation, monitoring and management with their illness, medication and symptoms pertaining to such illness. Some individuals require support when consulting with specialists and clinical teams. And usually there are some associated social issues regarding WINZ entitlments, housing and/or financial hardship. |
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| How do you work to resolve them? |
We offer Co-ordinated Individual Management Action plans, the use of this enables us to set goals with task allocation alongside individuals with the aim to empower them to eliminate such issues and in the long-term, have the “know how” should the same issue arise again. |
High needs issues are discussed further in weekly team meetings, these discussions are used as a vessel of networks, ideas and resources in the community. |
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| How do people feel when they first contact you? |
Most clients will come in very anxious or worried about the stigma that “Mental Health” poses, our first aim is to gain a positive rapport with the client. |
Some clients are also referred in Crisis, requiring urgent response and just need someone beside them to offer a supportive hand. |
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| How do people feel when they first contact you? |
Most clients will come in very anxious or worried about the stigma that “Mental Health” poses, our first aim is to gain a positive rapport with the client. |
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The most fulfilling part of our work is to observe a clients development or accomplishment, clients regain confidence and this is displayed in their new found purpose to continue trying and living their life more positively. |
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| What is the most important thing a client should know about the service? |
| Our criteria of entry is not limited to crisis, we have an open door policy, if we can not help we will find someone who can. |
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| It is important to remember that our team will support individuals, that we do not do it for them, we work alongside them. |
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| All information is kept strictly confidential to re-assure trust and respect for the individual/whanau. |
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| Contact the team |
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| There are a number of ways to get in touch. |
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- Speak to your nurse or GP on your next visit to the clinic.
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- Contact the team directly by using any of the following methods;
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ph |
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09 489 0186 |
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email |
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mentalhealth@tepuna.org.nz |
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fax |
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09 489 7390 |
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mail |
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PO Box 36-056, Northcote, North Shore City |
